mlebet Privacy Policy
mlebet is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have under Philippine law. We handle your data with the same care we apply to your funds.
Our Privacy Commitments
Six core commitments that define how mlebet handles your personal information.
Data Privacy Act Compliance
mlebet operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC). Your rights as a data subject are recognised and upheld.
Minimum Necessary Collection
mlebet collects only the personal data that is strictly necessary to operate your account, process transactions, comply with PAGCOR and AMLA regulations, and deliver our services. We do not collect data speculatively or beyond what our stated purposes require.
Your Data, Your Rights
As a Filipino data subject, you have the right to access, correct, object to, and request erasure of your personal data held by mlebet, subject to legal and regulatory retention obligations. These rights are exercisable free of charge by contacting our Data Protection Officer.
Encryption & Security
All data transmitted between your device and mlebet is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including payment details and identification documents — is stored using AES-256 encryption with access controls restricting it to authorised personnel only.
No Sale of Personal Data
mlebet does not sell, rent, or barter your personal data to third parties for their own marketing or commercial purposes. Data shared with third parties is limited to service providers who support mlebet's operations and who are contractually bound to handle it securely.
Defined Retention Periods
mlebet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR licensing conditions and Philippine law. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
1 About This Privacy Policy
This Privacy Policy ("Policy") describes how mlebet ("mlebet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "data subject") who access or use the mlebet platform, including the website at mlebet.cam, associated mobile applications, and all related services.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations as promulgated by the National Privacy Commission. It should be read alongside the mlebet Terms & Conditions and Responsible Gaming page, both of which reference data handling obligations relevant to those specific contexts.
By creating an account with mlebet or otherwise using our platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or use the mlebet platform.
This Policy applies to all mlebet players regardless of which Philippine region they are based in — whether you're in Metro Manila, Cebu City, Davao, Iloilo, or any other part of the Philippines. Your data rights under the DPA apply equally regardless of location.
2 Data Controller & Data Protection Officer
mlebet is the data controller responsible for the personal data collected through the mlebet platform. As data controller, mlebet determines the purposes and means by which personal data is processed and is accountable for ensuring that processing activities comply with the DPA and all applicable PAGCOR regulatory requirements.
mlebet has appointed a Data Protection Officer (DPO) as required under Section 21 of the DPA Implementing Rules and Regulations. The DPO is responsible for overseeing mlebet's data protection compliance, handling data subject requests, and serving as the point of contact with the National Privacy Commission.
To contact the mlebet Data Protection Officer, players may write to: [email protected] with the subject line "Data Protection Officer — Privacy Inquiry." Requests addressed to the DPO will be acknowledged within five (5) business days.
3 Personal Data We Collect
mlebet collects personal data from you through several channels — directly when you provide it, automatically when you use the platform, and from third parties in limited circumstances described below.
3.1 Data You Provide Directly
| Category | Data Collected | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, Philippine mobile number, password (hashed) | Account registration |
| Identity Verification (KYC) | Government-issued ID (photo), selfie with ID, address, nationality | Before first withdrawal |
| Payment Data | GCash number, Maya number, bank account details (partial), USDT wallet address | Deposit / withdrawal requests |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods activated | When using RG tools |
3.2 Data Collected Automatically
When you access or use the mlebet platform, certain data is collected automatically by our systems. This includes: IP address and approximate geolocation, device type and operating system, browser type and version, session timestamps and duration, pages visited and features accessed, game session data (bets placed, outcomes, session length), and error and crash logs.
3.3 Data from Third Parties
In limited circumstances, mlebet may receive personal data about you from third parties, including: payment processors (transaction confirmation data from GCash, Maya, BPI, BDO, UnionBank), identity verification service providers (confirmation of ID document authenticity), and fraud prevention and AML screening services. Data received from third parties is handled in accordance with this Policy and is subject to the same security standards as data you provide directly.
4 How We Use Your Personal Data
mlebet uses the personal data it collects for the following purposes:
- Account Management: To create, verify, maintain, and administer your mlebet account, including authentication on login and management of account preferences.
- Transaction Processing: To process deposits, withdrawals, and bonus credits to your account; to communicate transaction status updates; and to resolve payment discrepancies.
- Regulatory Compliance: To fulfil mlebet's obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (AMLA), and the DPA — including KYC verification, suspicious transaction reporting to the AMLC, and age verification.
- Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other conduct prohibited under the mlebet Terms & Conditions.
- Customer Support: To respond to your inquiries, process complaints, and provide assistance through live chat and email support channels.
- Responsible Gaming: To implement the responsible gaming limits and self-exclusion requests you set, monitor your play patterns for signs of problem gambling, and provide appropriate interventions where required by PAGCOR responsible gaming standards.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the mlebet platform, game selection, and user experience.
5 Legal Bases for Processing
Under the DPA, mlebet processes your personal data on the following legal bases depending on the purpose:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the mlebet platform services you have requested, including account management, game access, and payment processing.
- Legal Obligation: Processing necessary to comply with mlebet's legal obligations, including PAGCOR licensing requirements, AMLA compliance, KYC verification, and regulatory reporting to government authorities.
- Legitimate Interest: Processing for mlebet's legitimate interests in operating a secure, fraud-free platform — including security monitoring, fraud detection, and platform analytics — where these interests are not overridden by your data protection rights.
- Consent: Processing for purposes beyond those above — specifically, direct marketing communications — where we have obtained your explicit, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
6 Sharing Your Personal Data
mlebet does not sell, rent, or disclose your personal data to third parties for their independent commercial use. Your data may be shared in the following limited circumstances:
- Service Providers: Third-party vendors who provide services necessary to operate mlebet, including payment processors (GCash, Maya, BPI, BDO, UnionBank), KYC and identity verification providers, cloud infrastructure providers, customer support platform providers, and fraud prevention services. These parties are contractually required to process your data solely on mlebet's instructions and to apply equivalent data security standards.
- PAGCOR and Regulatory Authorities: mlebet is required by its operating licence to provide player data to PAGCOR upon request for regulatory audit and compliance purposes. This is a legal obligation and does not require separate consent from you.
- Anti-Money Laundering Council (AMLC): mlebet is required under AMLA to report covered and suspicious transactions to the AMLC. Reports are made in accordance with AMLC regulations and the DPA's provisions on regulatory disclosures.
- Law Enforcement and Courts: Where required by applicable Philippine law, court order, or lawful request from a competent authority, mlebet may disclose personal data to law enforcement agencies or judicial bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of mlebet's business, personal data may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy. Players will be notified of any such transfer.
7 Cookies & Tracking Technologies
mlebet uses cookies and similar tracking technologies on the mlebet platform to enable certain features and improve the user experience. The categories of cookies we use are as follows:
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during a session and security cookies that support fraud prevention. These cannot be disabled without impairing platform functionality.
- Performance & Analytics Cookies: Used to collect anonymised data about how players use the mlebet platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve platform performance.
- Preference Cookies: Used to remember your account preferences — such as your preferred language display and responsible gaming settings — so they persist across sessions.
- Marketing Cookies: Used only where you have provided consent to receive personalised promotional offers based on your activity on the mlebet platform. You may withdraw consent at any time through Account Settings.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair platform functionality, including the ability to maintain a logged-in session.
8 Data Retention
mlebet retains personal data for the periods set out below, after which data is securely deleted or anonymised. Retention periods are determined by the purpose for which data was collected and applicable legal obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR licensing / AMLA |
| KYC / identity documents | Duration of account + 5 years after closure | AMLA requirement |
| Transaction records | 5 years from transaction date | AMLA / PAGCOR |
| Game session logs | 3 years from session date | Operational / PAGCOR |
| Support communications | 2 years from last interaction | Legitimate interest |
| Marketing consent records | Until consent withdrawn + 1 year | DPA compliance |
| Self-exclusion records | Permanent (regulatory requirement) | PAGCOR RG obligations |
Where you request deletion of your personal data, mlebet will honour that request to the extent permitted by applicable law. Data subject to mandatory retention requirements under AMLA, PAGCOR licensing, or Philippine tax law cannot be deleted before the legally mandated retention period expires, even upon request.
9 Security Measures
mlebet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes:
- Encryption: 256-bit SSL/TLS encryption for all data in transit. AES-256 encryption for sensitive data at rest, including identity documents and payment details.
- Access Controls: Role-based access controls limiting employee access to personal data strictly on a need-to-know basis. Multi-factor authentication required for all administrative system access.
- Infrastructure Security: mlebet platform infrastructure is hosted on enterprise-grade cloud services with ISO 27001-certified data centres. Regular vulnerability assessments and penetration testing are conducted.
- Monitoring: 24/7 real-time security monitoring for intrusion attempts, anomalous access patterns, and data exfiltration indicators.
- Incident Response: A documented data breach response procedure is in place. In the event of a personal data breach that poses a risk to data subjects, mlebet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the DPA.
- Employee Training: All mlebet personnel who handle personal data undergo mandatory data privacy training and are bound by confidentiality obligations.
While mlebet implements robust security measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, enabling two-factor authentication, and logging out when you finish your session — especially on shared devices.
10 Your Data Subject Rights
Under the Philippine Data Privacy Act and mlebet's privacy framework, you have the following rights with respect to your personal data:
Right to be Informed
You have the right to be informed of the existence of processing of your personal data, the purposes for which it is collected, and who it is shared with — which this Policy fulfils.
Right to Access
You have the right to request a copy of the personal data that mlebet holds about you, including information on how it has been used and with whom it has been shared.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data held by mlebet. You may update many account details directly through Account Settings or by contacting support.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected. Note that data subject to legal retention obligations under AMLA or PAGCOR cannot be deleted early.
Right to Object
You have the right to object to processing of your personal data based on legitimate interest — including direct marketing communications. Objections to marketing may be exercised at any time through Account Settings.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible, to allow transfer to another service provider.
Right to Lodge a Complaint
If you believe mlebet has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our DPO first so we can attempt to resolve your concern directly.
To exercise any of these rights, contact the mlebet Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." Please include your registered mobile number to allow us to verify your identity. mlebet will respond to all rights requests within fifteen (15) business days of receipt.
11 Children's Privacy
21+ The mlebet platform is strictly intended for individuals aged 21 years and above in accordance with PAGCOR's licensing conditions for online gambling in the Philippines. mlebet does not knowingly collect personal data from individuals under the age of 21.
If mlebet discovers that personal data has been collected from an individual under 21, the associated account will be immediately suspended, all data pertaining to that individual will be deleted to the extent permitted by law, and any deposited funds will be returned to their source. If you have reason to believe that an individual under 21 has registered with mlebet, please contact us immediately at [email protected].
12 Cross-Border Data Transfers
mlebet's primary data processing operations are conducted within the Philippines. However, certain service providers — particularly cloud infrastructure and technology partners — may process data in facilities located outside the Philippines. Where such cross-border transfers occur, mlebet ensures that:
- The recipient country or organisation provides a level of data protection equivalent to that required by the Philippine DPA.
- Appropriate contractual safeguards — including data processing agreements with binding data protection obligations — are in place with all overseas processors.
- Transfers are limited to what is strictly necessary for the service being provided.
mlebet does not transfer personal data to countries or organisations that cannot demonstrate adequate data protection standards, and all overseas data processing arrangements are reviewed periodically by our Data Protection Officer.
13 Updates to This Policy
mlebet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via their registered Philippine mobile number or email address, and will update the "Effective Date" at the top of this document.
Continued use of the mlebet platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you disagree with any changes, you should cease using the platform and contact our Data Protection Officer to discuss your options, including account closure and data deletion requests.
14 Contact & Data Protection Officer
For any questions, concerns, or formal requests relating to this Privacy Policy or mlebet's data processing practices, you may contact us through the following channels:
- Data Protection Officer (Email): [email protected] — use the subject line "Data Protection Officer" for privacy-related matters.
- Live Chat: Available 24/7 via the mlebet platform — for general support inquiries. Privacy-specific matters will be escalated to the DPO where appropriate.
mlebet aims to acknowledge all formal privacy requests within five (5) business days and to provide a substantive response within fifteen (15) business days. For complex requests — such as comprehensive data access requests or cross-jurisdictional matters — we will notify you if additional time is required, along with a revised timeline.
If you remain dissatisfied with mlebet's handling of your data privacy concern after exhausting our internal process, you may escalate your complaint to the National Privacy Commission of the Philippines:
5th Floor, Delegation Building, PICC Complex, Roxas Boulevard, Pasay City 1307
The NPC contact details and complaints procedure are publicly available on the NPC's official government website.
Your Data is Safe with mlebet
mlebet protects your personal information with the same rigour we apply to your account funds. Browse our casino, play your favourite JILI slots, and enjoy live dealer tables — knowing your privacy is taken seriously.
21+ PAGCOR Regulated · Philippines Only · DPA Compliant